There has never been a more important time than now to concentrate on your customer service!  Not only do customers have greater choice than ever before - many of your competitors are fighting dirty and winning business on price alone!  So what can you do to stay ahead of the pack?

With businesses failing at an alarming rate the need has never been greater to start off on the right foot with a clear understanding of exactly what you hope to achieve and how you will do it.

Every business needs a plan.  A well thought out and carefully structured business plan is the key to the long-term success of any business.  Whether you are just starting a business, buying one already established, in need of extra finance for expansion o.

In an office somewhere in the industrial centre of the UK (we all know where that is, don't we?!) there is a small team of experienced business professionals within a large multi-national organisation who have been brought together and tasked with delivering a series of cross -functional projects crucial to the survival and future prosperity of the business.

Something that is taken for granted in the massive business that is international competitive sport is the vital impact that a coach makes on individual and team performance… and your business is really no different!

The quiet, analytical person - loves figures, detail and is a perfectionist - to the point of frustrating you at times!

The gregarious, popular person who is very good at getting people to go along with them, loved by your customers, but is a bit slip-shod with the detail… and certainly isn't a finisher.

The task oriented person - give them a target and they'll complete it… even if it upsets a few people a.